港鐵甩車門致服務受阻一日!按現行機制或需罰款回贈乘客 即睇上限罰幾多?

文: 唐卓寧
2022.11.14

港鐵油麻地站昨日早上發生車門脫落的嚴重事故,服務一度暫停,不少市民當日行程受阻,雖今早列車恢復服務,但意外引起全城討論,其安全問題成為焦點。運輸及物流局局長林世雄會見傳媒時指,會按現行的懲罰機制去做。

昨日,港鐵荃灣線一列往中環方向的列車在油麻地站車門脫落,導致數百名乘客受影響,至少兩名乘客受傷,荃灣線服務亦一度受阻,乘客需要轉乘其他交通工具或接駁巴士前往目的地。運輸及物流局局長林世雄會見傳媒時指,會按現行的懲罰機制去做。

而根據港鐵票價調整機制清楚列明,每年須按「分享利潤機制」及「服務表現安排」提供車費回贈。若列車服務有一定程度的延誤,則要按下表撥出款項提供回贈:

每宗事故撥出的金額的上限為2,500萬元。以今次事故為例,列車服務延誤時間長達超過12小時,即港鐵有機會要為今次事件撥出上限港幤2,500萬元回贈乘客作懲罰。

來源:港鐵新聞公報

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